Talk to Our Technical Support Staff
Contact Phone: (727) 372-6010
Contact Email: John@rocketpos.com or firstname.lastname@example.org
Only if you have purchased the Rocket Point of Sale directly from DotDude.com, Inc., the Rocket Point of Sale includes 30 days support with (1) Dial-In and 30 minutes talk support) or (1) hour of talk support, whichever comes first.
Any Upgrade or Add-Ons includes 30 minutes of talk support or (1) dial-in within the first 10 days of purchase. Your dealer, as a minimum, should provide you with the above support times and limits.
If you are an End-User and you have purchased the POS and it’s been over 30 days since you purchased your software OR you purchased from a source other than DotDude.com, Inc. – YOU MUST fax us a support agreement from the below link.
No Support will be Given Without a Support Agreement.
Limited free support by email for quick and easy questions – see our Contact Us page for email address. If at all possible, we will try and answer your support questions, if you send them by email.
Sometimes, if the answer or question is to involved, you may need to use the support form above.
Please keep questions short and to the point with email.
If you would like to report a problem with your POS, use the link to the form below. We will not call you back or do support from the below form but we will see if we can duplicate your problem here in our office.
If we can duplicate your problem, we will post a fix on our website ASAP.
If you are having a problem seeing the above forms, you may need to download the Adobe Acrobat Reader software.
If it’s the weekend or after hours and you ABSOLUTELY need help or support with the POS – fill out the above Tech Support Agreement and fax it in – someone will call you back ASAP
24 / 7 – once you fax your agreement to us – we will call you back A.S.A.P. – usually within 15 minutes – If after hours – you must request after hours support
|REPAIR CORRUPTED DATA FILES||This option will allow us to dial into your system and rebuild your data files if they should become corrupt. Corruption is usually caused by a power failure, power spike or turning off the CPU without exiting the POS. Data file fix usually takes an hour or so to complete.|
|CALL IN SUPPORT||This support item will allow you to talk to our support staff, up to 15 minutes or solve one major support problem, which ever occurs first. Normal business hours considered 8:30 am to 4:30 pm EST. Call back time is within (15) fifteen minutes typically.|
|DIAL-IN SUPPORT||This support item will allow our support staff to dial-into your computer to help you live and online. Time limit is 20 minutes or one major problem, which ever comes first. Normal business hours considered 8:30 am to 4:30 pm EST. Dial-In time is within (15) fifteen minutes typically. Your computer MUST have an internet connection for this option.|
|SUPPORT AGREEMENT (1 YEAR)||This support option is for Normal Business hours only. You get up to 4 hours of support talk time and 2 dial-ins (data-file repair included) for (1) year after purchase. Normal business hours considered 8:30 am to 4:30 pm EST. There may be extra charges if support required After Hours.|